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Frequently Asked Questions

Help and Answers to some questions.

Click on question text to expand and collapse....

How do I get a new website password?
Our customers can view their account details by logging on to the website. If you are not a customer, you can get an account by applying now. If you are a customer, and do not know your website password, a new one can be generated by going to this
N.B.!! This is not the same as your shell password. If you have forgotten your shell account password, please email support at subnigra dot com to have a new one issued to you.
Why do I need cookies to log in?
subnigra Internet considers security to be an issue. In order that your password is not passed backwards and forwards over the internet, we use cookies to store a temporary authentication key. This is used to identify you to the server.
What features do you support?
The list below outlines the main features of our web hosting account:
  • Apache 2.2.4 web server
  • CGI scripting
  • SSL Secure Web Server
  • PHP 5.2.2 as cgi or module support
  • Perl 5 with time-hires and telnet modules
  • PostgreSQL 8.2.4 database server
  • MySQL 5.0.42 database server
  • Unlimited POP3 accounts with domain
  • Access statistics and analysis
  • SFTP access to files
  • Webmail access to email from anywhere in the world.
Is my website safe?
Webhost security is as safe as any online activity though some particular webhost software packages have reportedly been exposed to attacks.
We at subnigra can assure you that we use Apache software to run our hosting services. The server runs a Linux based system and is regularly checked for any unauthorised activity.
Most security infringements are owing to passwords being leaked to other parties or passwords that are easy for a hacker to guess.
It is IMPERITIVE that you do not reveal your password to anyone (INCLUDING US!) - other than trusted partners/employees who you have delegated to manage the contents of your website - and that the password is a collection of apparently random characters/numbers that is recalled by mnemonic. Please see our Acceptable Use Policy for more information.
What payment methods do you accept?
subnigra has an account with PayPal ®
As such we are able to accept all major credit cards and currencies. We'll give you our payment details when we invoice you for the account.

Pay me securely with your Visa, MasterCard, Discover, or American Express card through PayPal!Visa ,MasterCard, Discover, and American Express
How do I contact you?
Technical Support
If you have a technical question to ask our support team, please email it to us at support at subnigra dot com.
Sales and Enquiries
Email info at subnigra dot com for general enquiries, or accounts at subnigra dot com for sales. You can also contact our sales team by phoning: +44781 46 44 562
If you want to email to report abuse of the service, please send an email to abuse at subnigra dot com